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Procedure: Keep on pressing Volume up and Volume down and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
Nov 18, 2020
When your Getac tablet has no power or no display, please try to do BIOS Reset before you send it to Getac for repairing.
Procedure: Keep on pressing Volume up and Volume down and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.)
Procedure: Keep on pressing F4(Volume up) and F3(Volume down) and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.
Nov 18, 2020
When your Getac notebook has no power or no display, please try to do BIOS Reset before you send it to Getac for repairing.
Procedure: Keep on pressing F4(Volume up) and F3(Volume down) and Power button at the same time until the battery LED starts to flash a green light 3 times. That means the reset has finished.)
The "GPS Status" function in G-Manager application is not working. The Message Log shows "Use sensor LOCATION_GPS source. Sensor state is Not Available" then stops logging as attached picture. How to solve this issue?
Please update the latest Getac geolocation application, Getac-Utility and system BIOS. Please download them from https://www.getac.com.)
After making a system recovery of a Win 10 19H2 Getac preinstalled operating system device, dock the Getac device on a docking station, there will be "Docking Station" yellow marks under other devices in the device manager as the attached picture. How to solve this issue?
The "Cleanmgr.exe" scheduled task may remove some INF driver packages from "DriverStore" with the current built Win10 19H2 image. We have issued a request to Microsoft to do further analysis and find out the root cause. Before Microsoft provides a solution, the workaround for this issue is to reinstall the docking Displaylink driver. You can find the driver from C:\Getac\Drivers\xx_DockVGA\ or C:\Getac\Drivers\xx_USBToVGA)
WWAN lost internet service when a LAN cable without internet plugged in at the same time. How to keep the WWAN connected to the internet under such circumstance?
Please try to update attached registry. IgnoreNonRoutableEthernet )
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below.
May 06, 2019
Where can I find my product’s SN ?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below. Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures. )
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May 06, 2019
What are the terms and conditions for the 5-Year Bumper-to Bumper warranty?
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May 06, 2019
What are the terms and conditions for the 3-Year Bumper-to Bumper warranty?
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Quick trouble- shooting guide before sending your Getac product back for RMA
Please follow the steps below. )
This process is to avoid the mis-download of system BIOS for customers. Via filling out SN by customer, Getac can provide correct system BIOS.
May 06, 2019
Why do I have to fill out the SN to download the system BIOS?
This process is to avoid the mis-download of system BIOS for customers. Via filling out SN by customer, Getac can provide correct system BIOS.)
Make sure that the AC adapter is properly connected and the battery pack is installed correctly. In addition, to prevent damage and potential risk, the charging process will not start when battery is too hot or cold. Please charge the battery between 10˚C ~30˚C(50˚F ~ 86˚F) environmental temperature range and avoid charging the battery inside a closed vehicle or in hot weather conditions.
May 06, 2019
Why does the battery not charge (Battery Charge indicator does not light amber)?
Make sure that the AC adapter is properly connected and the battery pack is installed correctly. In addition, to prevent damage and potential risk, the charging process will not start when battery is too hot or cold. Please charge the battery between 10˚C ~30˚C(50˚F ~ 86˚F) environmental temperature range and avoid charging the battery inside a closed vehicle or in hot weather conditions.)
Thanks for your interest in Getac products. Please refer to Home>Country> About Getac> Contact us >"Sales contact" for product inquiry and Getac sales will contact you directly for further discussion. Or you can email our sales team directly. In the US region, please contact Getac sales team at ruggedsales@getac.com for detailed information. In the EU region, please contact Getac sales team at EMEAsales@getac.com for detailed information. In the APAC region, please contact Getac sales team at APACsales@getac.com for detailed information.
May 06, 2019
Where can I buy a Getac product?
Thanks for your interest in Getac products. Please refer to Home>Country> About Getac> Contact us >"Sales contact" for product inquiry and Getac sales will contact you directly for further discussion. Or you can email our sales team directly. In the US region, please contact Getac sales team at ruggedsales@getac.com for detailed information. In the EU region, please contact Getac sales team at EMEAsales@getac.com for detailed information. In the APAC region, please contact Getac sales team at APACsales@getac.com for detailed information.)
Normally, Getac products need to be returned to a Getac service repair center for Windows upgrading/downgrading, which is in line with Microsoft's regulations. Please include RMA and return your Getac products to Getac service center. You can find the RMA from Getac RMA at http://rma.getac.com.
May 06, 2019
What is the process of upgrading or downgrading a Getac Windows operating system?
Normally, Getac products need to be returned to a Getac service repair center for Windows upgrading/downgrading, which is in line with Microsoft's regulations. Please include RMA and return your Getac products to Getac service center. You can find the RMA from Getac RMA at http://rma.getac.com.)
Please refer to the "Getac support warranty" page to download the Getac service brochure for more detailed information.
May 06, 2019
What is the coverage of a Getac product standard warranty?
Please refer to the "Getac support warranty" page to download the Getac service brochure for more detailed information.)
Please refer to the page "Partner Center->Warranty Options". You can download the brochures for more detailed descriptions. For any questions please contact our Getac customer service representative.
May 06, 2019
What extra services for Getac products are available for purchase?
Please refer to the page "Partner Center->Warranty Options". You can download the brochures for more detailed descriptions. For any questions please contact our Getac customer service representative.)
If any questions of Getac products arise, customers can ask about these problems first via the "Online Q&A". If repair needs arise, please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.
May 06, 2019
What can I do if some problems or defects appear on my Getac product?
If any questions of Getac products arise, customers can ask about these problems first via the "Online Q&A". If repair needs arise, please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.)
It is not suggested that you upgrade memory by yourself. Usually a Rugged Notebook is not easy to disassemble the cover to add or change memory, and maybe it will damage its waterproof function. Please contact your dealer for upgrading memory.
May 06, 2019
What can I do if I want to upgrade memory?
It is not suggested that you upgrade memory by yourself. Usually a Rugged Notebook is not easy to disassemble the cover to add or change memory, and maybe it will damage its waterproof function. Please contact your dealer for upgrading memory.)
Customers can ask and verify the spare parts needed via "Online Q&A" or contact the Getac customer service representative directly.
May 06, 2019
What can I do if I want some parts of my Getac product customized?
Customers can ask and verify the spare parts needed via "Online Q&A" or contact the Getac customer service representative directly.)
Please refer to the "Customization service" to fill out the customization request, and a Getac customer service representative will connect with you directly for further discussion.
May 06, 2019
What can I do if I need customized Getac products?
Please refer to the "Customization service" to fill out the customization request, and a Getac customer service representative will connect with you directly for further discussion.)
If you've forgotten your Windows password and you're on a domain, you could contact your system administrator to reset your password. If you're not on a domain, you can reset your password by using a password reset disk or by using an administrator account. For more information, please refer to http://support.microsoft.com/kb/321305 for details. If you forget the administrator password or don't have a password reset disk nor another administrator account available in your computer, you’ll not be allowed to reset the password. If the situation arises, you won't be able to log in to Windows and should reinstall or recover your Operating System.
May 06, 2019
What can I do if I forget my Windows password?
If you've forgotten your Windows password and you're on a domain, you could contact your system administrator to reset your password. If you're not on a domain, you can reset your password by using a password reset disk or by using an administrator account. For more information, please refer to http://support.microsoft.com/kb/321305 for details. If you forget the administrator password or don't have a password reset disk nor another administrator account available in your computer, you’ll not be allowed to reset the password. If the situation arises, you won't be able to log in to Windows and should reinstall or recover your Operating System.)
If you've forgotten your TPM password and the encrypted data can't be retrieved, we are sorry but you will need to send your product to a service center. Please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.
May 06, 2019
What can I do if I forget my TPM password?
If you've forgotten your TPM password and the encrypted data can't be retrieved, we are sorry but you will need to send your product to a service center. Please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.)
If the machine you bought is with Getac's HDI, you don’t need to active Microsoft Windows. After you boot the system and fill out your personal information, you can use Microsoft Windows normally. If you want to install Microsoft Windows by yourself, please get the license key through your software provider. However, the license key attached to Getac's machine can only be used with Getac's BIOS and HDI.
May 06, 2019
There is a license key on my purchased machine, can I use it to install Microsoft Windows ? Is it necessary to activate ?
If the machine you bought is with Getac's HDI, you don’t need to active Microsoft Windows. After you boot the system and fill out your personal information, you can use Microsoft Windows normally. If you want to install Microsoft Windows by yourself, please get the license key through your software provider. However, the license key attached to Getac's machine can only be used with Getac's BIOS and HDI.)
Make sure AC adapter or battery is connected and that it has no power supply problem. If your product is still not powering on, you may need to send your product to a service center. Please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.
May 06, 2019
Nothing happens when I press the power button, how can I do?
Make sure AC adapter or battery is connected and that it has no power supply problem. If your product is still not powering on, you may need to send your product to a service center. Please refer to the "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.)
Due to the manufacturing process and TFT LCD technology characteristics, a small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.
May 06, 2019
LCD replacement for defective pixels.
Due to the manufacturing process and TFT LCD technology characteristics, a small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.)
There is an escalation of privilege vulnerability in IntelR Active Management Technology (AMT), IntelR Standard Manageability (ISM), and IntelR Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the Getac web link below for instructions on how to fix the vulnerability. http://intl.getac.com/aboutgetac/activities/activi
May 06, 2019
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in IntelR Active Management Technology (AMT), IntelR Standard Manageability (ISM), and IntelR Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the Getac web link below for instructions on how to fix the vulnerability. http://intl.getac.com/aboutgetac/activities/activi)
Installing the SIM Card 1. Open the SIM card slot by removing one screw. 2. Insert the SIM card into the slot. 3. Replace the cover and tighten the screw. NOTE: To remove the SIM card, gently push in the card to release it and then pull the card out of the slot.
May 06, 2019
Z710 Installing the SIM card
Installing the SIM Card 1. Open the SIM card slot by removing one screw. 2. Insert the SIM card into the slot. 3. Replace the cover and tighten the screw. NOTE: To remove the SIM card, gently push in the card to release it and then pull the card out of the slot.)
Remove the battery pack from the computer when it is not used. If the battery pack will not be used for a month or longer, please charge or discharge the battery pack to maintain 30% to 40% battery level and store it in cool, dry room. Do not leave the battery pack in storage more than 3 months without recharging it.
May 06, 2019
How to maintain the battery if you don't use your notebook for a long time?
Remove the battery pack from the computer when it is not used. If the battery pack will not be used for a month or longer, please charge or discharge the battery pack to maintain 30% to 40% battery level and store it in cool, dry room. Do not leave the battery pack in storage more than 3 months without recharging it.)
First, make sure the external monitor is turned on and connected to the notebook. There is a hot key to switch display modes from the laptop to the external display, please consult the user manual for your unit on how to do this. The alternative way to enable an external monitor is to change display settings by clicking the ‘display’ icon in control panel.
May 06, 2019
How to enable an external monitor?
First, make sure the external monitor is turned on and connected to the notebook. There is a hot key to switch display modes from the laptop to the external display, please consult the user manual for your unit on how to do this. The alternative way to enable an external monitor is to change display settings by clicking the ‘display’ icon in control panel.)
The Getac Standard warranty is five years (sixty (60) months) for Getac fully rugged products, and 3 years (thirty-six (36) months) for Getac semi-rugged, business rugged and handheld products. The battery and accessories warranty is twelve (12) months.
May 06, 2019
How long is the warranty of my Getac notebook, battery and accessories?
The Getac Standard warranty is five years (sixty (60) months) for Getac fully rugged products, and 3 years (thirty-six (36) months) for Getac semi-rugged, business rugged and handheld products. The battery and accessories warranty is twelve (12) months.)
Please follow the below steps to execute: a) Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b) Download the System BIOS file from Getac website, unzip it and copy into this bootable disk. c) Boot from the bootable disk into DOS. d) Find the BIOS files in bootable disk and run "flash.bat", the BIOS update process will run automatically. Please restart machine after it's finished.
May 06, 2019
How can I flash the System BIOS?
Please follow the below steps to execute: a) Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b) Download the System BIOS file from Getac website, unzip it and copy into this bootable disk. c) Boot from the bootable disk into DOS. d) Find the BIOS files in bootable disk and run "flash.bat", the BIOS update process will run automatically. Please restart machine after it's finished.)
Please follow the below steps to execute: a) Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b) Download the KBC BIOS file from Getac website, unzip it and copy into this bootable disk. c) Boot from the bootable disk into DOS. d) Find the BIOS files in bootable disk and run "EC.bat", the BIOS update process will run automatically. Please restart machine after it's finished.
May 06, 2019
How can I flash the KBC BIOS?
Please follow the below steps to execute: a) Make a DOS bootable disk. (such as USB Disk, USB Flash Drive) b) Download the KBC BIOS file from Getac website, unzip it and copy into this bootable disk. c) Boot from the bootable disk into DOS. d) Find the BIOS files in bootable disk and run "EC.bat", the BIOS update process will run automatically. Please restart machine after it's finished.)
Please refer to the "Download" page to search the drivers or BIOS you need. And please download the latest version if the item lists more than one. You can download driver from the Getac website. http://en.getac.com/support/downloads.html
May 06, 2019
How can I find out the driver or BIOS? I need it for my Getac product.
Please refer to the "Download" page to search the drivers or BIOS you need. And please download the latest version if the item lists more than one. You can download driver from the Getac website. http://en.getac.com/support/downloads.html)
If this unit can be booted, you can try to flash the BIOS via a bootable USB disk. If this unit cannot be booted, you have to return your product to a Getac service center. Please refer to the Getac “WebRMA” page http://en.getac.com/Support/webRMA_EMEA.html to follow the repair process.
May 06, 2019
What can I do when I flash the System BIOS (or KBC BIOS) failed ?
If this unit can be booted, you can try to flash the BIOS via a bootable USB disk. If this unit cannot be booted, you have to return your product to a Getac service center. Please refer to the Getac “WebRMA” page http://en.getac.com/Support/webRMA_EMEA.html to follow the repair process.)
Yes, but the Getac product is not in warranty if you send it to a service center that is not in the original purchasing country. If you need this service please refer to the "Global Warranty". For more detailed information please contact a Getac customer service representative.
May 06, 2019
Can I send my Getac product to a local service center to repair if I go abroad?
Yes, but the Getac product is not in warranty if you send it to a service center that is not in the original purchasing country. If you need this service please refer to the "Global Warranty". For more detailed information please contact a Getac customer service representative.)
If customers want to extend the warranty of a Getac product for longer protection, please refer to the "Extended Warranty". For more detailed information please contact a Getac customer service representative.
May 06, 2019
Can I extend the warranty for my Getac product?
If customers want to extend the warranty of a Getac product for longer protection, please refer to the "Extended Warranty". For more detailed information please contact a Getac customer service representative.)
No, we suggest not to do this, because each driver is compatible for each model. Otherwise, there might be a compatibility issue.
May 06, 2019
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do this, because each driver is compatible for each model. Otherwise, there might be a compatibility issue.)
If you want to active the G-Camera application, you will need to contact with our sales team for purchasing a Product Key first. In US region, please contact Getac sale team ruggedsales@getac.com. In EU region, please contact Getac sales team EMEAsales@getac.com. In APAC region, please contact Getac sales team APACsales@getac.com. After getting the Product Key, please go to our Getac website http://en.getac.com/support/support_sactivation.ht, fill in the Product Key and other correlative information for product activation.
Jan 17, 2011
How to active G-Camera?
If you want to active the G-Camera application, you will need to contact with our sales team for purchasing a Product Key first. In US region, please contact Getac sale team ruggedsales@getac.com. In EU region, please contact Getac sales team EMEAsales@getac.com. In APAC region, please contact Getac sales team APACsales@getac.com. After getting the Product Key, please go to our Getac website http://en.getac.com/support/support_sactivation.ht, fill in the Product Key and other correlative information for product activation.)
You can contact Getac technical support team by emailing GetacSupport_UK@getac.com.
Jan 17, 2011
If I’m already an eShop member but cannot login, what do I do?
You can contact Getac technical support team by emailing GetacSupport_UK@getac.com.)
You can contact Getac technical support team by emailing GetacSupport_UK@getac.com.
Jan 17, 2011
I am a Getac partner. How do I become an eShop member?
You can contact Getac technical support team by emailing GetacSupport_UK@getac.com.)
While you forgot your BIOS password, based on security consideration, you can’t clear it by yourself. You will need to return your product to Getac service center. Please refer to Getac "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.
Jan 17, 2011
What can I do if I forget my BIOS password?
While you forgot your BIOS password, based on security consideration, you can’t clear it by yourself. You will need to return your product to Getac service center. Please refer to Getac "WebRMA" page http://en.getac.com/support/webRMA_EMEA.html to follow the repair process.)
If you’ve forgotten your HDD password, we might have no alternative way to reset your password or recover data in hard disk drive, it’s suggested to contact with local dealer to purchase a new one.
Nov 05, 2010
What can I do if I forget my HDD password?
If you’ve forgotten your HDD password, we might have no alternative way to reset your password or recover data in hard disk drive, it’s suggested to contact with local dealer to purchase a new one.)